General Questions
Q: What’s the difference between genuine and compatible water filters?
A: Genuine filters are made by the fridge manufacturer, while compatible filters are certified alternatives that fit and perform to the same NSF and WaterMark standards.
Q: Are your filters certified?
A: Yes, all filters sold by Water Filter Distributors are 100% genuine or independently tested to NSF and WaterMark standards for quality and safety.
Product & Compatibility
Q: How do I find the right filter for my fridge?
A: You can search by fridge brand, model or filter number. If you're still unsure, please contact our team for help. We’ll make sure you find the right fit.
Q: Can I use a different brand of filter in my fridge?
A: Yes, as long as the fitting and performance match. We offer compatible filters that fit most major brands and deliver the same high-quality results.
Q: How often should I replace my water filter?
A: Most filters should be changed every 6 months or sooner if water flow slows down or taste changes.
Orders & Shipping
Q: Do you offer free shipping?
A: Yes, we offer free shipping Australia-wide on orders over $100.
Q: How quickly will my order arrive?
A: Orders placed before 1 PM are usually dispatched the same day. Delivery typically takes 2–5 business days depending on your location.
Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and other secure payment options.
Care & Maintenance
Q: How do I know when my filter needs changing?
A: Many fridges have a change indicator light. If not, we recommend marking the install date or signing up for our 6-month email reminder.
Q: Can I recycle my used filter?
A: Most filters can’t be recycled due to their materials, but we recommend disposing of them responsibly following your local waste guidelines.
Still have questions?
Get in touch - We're here to help