Ordering & Payment Security
- All orders are processed on a secure site with 128-bit SSL encryption
- Payments: PayPal (card checkout available without a PayPal account) and all major credit cards
- Contact: sales@waterfilterdistributors.com.au | 02 9695 7740 | 1300 767 072
- Your enquiry is important to us and we aim to reply to customer enquiries within 30–60 minutes (business hours)
Fast Dispatch
- Same-day dispatch before 1pm
- All orders are dispatched within 24 hours
Shipping & Delivery
- Carriers: Australia Post (primary), StarTrack, TNT
- Timeframes:
- Australia: typically 1–10 business days
- New Zealand: 4–10 business days via Australia Post International - A tracking number is emailed once your order has been dispatched. (Track at Australia Post.)
- Any freight/handling charges incurred are the customer’s responsibility.
Free Shipping & Heavy Items
- Free shipping on orders AUD$100+ (applies to water filters & fittings only)
- Bulky/heavy/delicate items are excluded; a “Heavy” shipping fee is automatically applied at checkout
Authority to Leave (ATL)
- Selecting ATL authorises the courier to leave goods unattended at the delivery address; once left, the order is deemed received
- Water Filter Distributor and our couriers are not responsible for loss or damage resulting from ATL
- If the location is unsafe or instructions are unclear, the driver may leave a delivery attempt card and return the parcel to the depot
- Risk and title pass to you after the first delivery attempt, regardless of success
Warranty
- All items include the manufacturer’s warranty as stated on each product page
- Replacements are available for defective goods with an approved RA (Return Authorisation) - please contact us for assistance
Returns & Refunds
Change of Mind / Incorrect Choice
- Returns or exchanges accepted within 30 days of purchase
- Items must be brand new with original packaging, accessories, manuals and documentation
- Return postage is at the buyer’s expense. Returns after 30 days are not accepted
Refund Process
- Request a return within 30 days by calling 02 9695 7740, selecting Returns on the contact page, or emailing - sales@waterfilterdistributors.com.au.
- Refund/credit is issued within 3–5 business days after the goods are received and verified
- Postage costs are non-refundable. Refunds are processed back to the original payment method (Credit Card, PayPal or Bank Transfer)
Damaged, Faulty or Incorrect Item
- Return postage is covered by Water Filter Distributor
- Notify us within 7 days for damaged goods, and within 30 days for faulty/incorrect items
- Email photo evidence to sales@waterfilterdistributors.com.au
- If you choose a replacement, we will provide a prepaid Australia Post return label; drop the parcel at any Australia Post outlet
- If items are tested and found not faulty (e.g., installation error), the return postage will be deducted from the refund
Return Address
Water Filter Distributor
17–18 / 61–71 Beauchamp Rd, Matraville NSW 2036
(For change-of-mind returns use your own postage; for damaged/faulty/incorrect items, we’ll issue a prepaid label)
